Yes, we proudly offer free shipping on every order, with no hidden fees at checkout. Enjoy straightforward pricing without any surprises! We also offer paid shipping.

Here are all the shipping options we offer:

• Free Shipping
• Insured Shipping + Skip the Line (Process My Order First)
• Priority Express Shipping

Our products are shipped directly from our warehouse located in the United States and Hong Kong, ensuring efficient delivery to locations across the United States. Please note that items may arrive separately if they are sourced from different product categories.

Shipping times can vary based on your location, but you can generally expect your order to arrive within 7-11 business days for the Free Shipping option. Keep in mind that shipping may take a bit longer during peak seasons.

• Free Shipping:
  Total Delivery Time:
  Order Cut-off Time:
  Order Processing Time: 0 — 2 days, processed: Mon – Sun
  Transit Time: 7 — 9 days, shipped: Mon – Fri
• Insured Shipping + Skip the Line (Process My Order First):
  Total Delivery Time:
  Order Cut-off Time:
  Order Processing Time: 0 — 2 days, processed: Mon – Sun
  Transit Time: 6 — 8 days, shipped: Mon – Fri
• Priority Express Shipping:
  Total Delivery Time:
  Order Cut-off Time:
  Order Processing Time: 0 — 2 days, processed: Mon – Sun
  Transit Time: 5 — 7 days, shipped: Mon – Fri

We strive to process and ship orders within 2 business days. During busy periods or promotional events, it may take an additional 1-2 business days for your order to be dispatched.

Absolutely! After placing your order, you’ll receive a confirmation email with your order number. This number allows you to easily track your order status throughout the shipping process.

We offer a variety of secure payment options, including:

• PayPal
• Visa
• MasterCard
• American Express
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay

All payments are securely processed through Shopify Payments to ensure your information remains safe.

Due to our commitment to fast shipping, changes or cancellations are not guaranteed once an order is confirmed. However, please contact us immediately, and we will do our best to accommodate your request.

Currently, we only ship to the United States from our United States and Hong Kong warehouses. We are actively exploring options to expand our shipping capabilities.

After your order has shipped, we’ll send you a tracking number via email. You can use this number to track your order’s progress until it arrives at your doorstep. If you have any questions or concerns, our customer support team is ready to assist you.

If your product arrives damaged or defective, please contact our customer support team immediately with photos of the issue. We are committed to resolving the situation promptly by either replacing the item or issuing a full refund.

Yes, we offer a 90-day return window for all items. If you’re not fully satisfied with your purchase, you can return it within 90 days for a full refund or exchange. For detailed instructions on processing a return, please refer to our Return Policy.

Yes, we offer digital gift cards that can be used for any product available on our website. They make a thoughtful gift for friends and family who appreciate being on top of technological evolution and enhancing their tech experience! You can always contact us for more information.

We love providing our customers with great deals! Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest promotions, discounts, and exclusive offers.

You can reach our customer support team through the following methods:

• Email: support@techxcelence.com
• Phone: +41 77 924 67 73
• Business Hours: Monday to Friday - 9:00 AM to 6:00 PM Eastern Time Zone (EST/EDT)

We aim to respond to all inquiries within 24 to 48 hours during business days.