Shipping Policy

Updated on 26.01.2025

TechXcelence Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

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SHIPPING RANGE

Countries: We currently ship within the United States.

Future Expansion: Expansion to other shipping areas is being considered.

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SHIPPING COSTS

Within the United States:

• Free Shipping: $0.00 USD on all orders
• Insured Shipping + Skip the Line (Process My Order First): $4.95 USD
• Priority Express Shipping: $9.95 USD

Shipping Cost Disclaimer: All costs are clearly stated at checkout.

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DELIVERY TIME

• Free Shipping:
  • Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
  • Order Processing Time: 0 — 2 days, processed: Mon – Sun
  • Transit Time: 7 — 9 days, shipped: Mon – Fri
  • Total Delivery Time: 7 — 11 business days

• Insured Shipping + Skip the Line (Process My Order First):
  • Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
  • Order Processing Time: 0 — 2 days, processed: Mon – Sun
  • Transit Time: 6 — 8 days, shipped: Mon – Fri
  • Total Delivery Time: 6 — 10 business days

• Priority Express Shipping:
  • Order Cut-off Time: 12:00 PM Central European Standard Time (Amsterdam)
  • Order Processing Time: 0 — 2 days, processed: Mon – Sun
  • Transit Time: 5 — 7 days, shipped: Mon – Fri
  • Total Delivery Time: 5 — 9 business days

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SHIPPING PROCESS

Reliable Courier Services: We ship via DHL and FedEx.

Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

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TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

Questions: Our support team is ready to assist with any questions about tracking your order.

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MISSING ITEMS PROCEDURE

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@techxcelence.com.

Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

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RETURN POLICY

Returns: Returns are accepted within 90 days of receiving your order.

Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, TechXcelence will cover the return shipping costs.

Refund: Refunds are processed within 7 business days of receiving the return and are refunded to the original payment method.

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RESTOCKING FEE

No Restocking Fee: TechXcelence does not charge a restocking fee for any returns.

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RETURN DELIVERY COSTS

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

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CONTACT INFORMATION