Terms and Conditions

Updated on 26.01.2025

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with TechXcelence, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and TechXcelence.

Under no circumstances shall the TechXcelence team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the TechXcelence team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

TechXcelence is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

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LICENSE

TechXcelence grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement. These General Terms and Conditions constitute a contract between you and TechXcelence ("us," "we," or "our"), the provider of the TechXcelence website and services accessible from it.

You agree to be bound by these General Terms and Conditions. If you do not agree, do not use the TechXcelence service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these terms, we reserve the right to cancel your account or block access to your account without prior notice.

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DEFINITIONS AND KEY TERMS

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as your language preference or login information.

• Company: When this policy mentions "Company," "we," "us," or "our," it refers to FUTUREWAVE SOLUTIONS LIMITED, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 999077, Hong Kong.

• Country: Refers to where FUTUREWAVE SOLUTIONS LIMITED is based, in this case, Hong Kong.

• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit TechXcelence and use the services.

• Service: Refers to the service provided by TechXcelence as described in the relevant terms (if available) and on this platform.

• Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

• Website: TechXcelence's site, which can be accessed via this URL: https://www.techxcelence.com.

• You: A person or entity that is registered with TechXcelence to use the services.

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RESTRICTIONS

You agree not to, and you will not permit others to:

• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

• Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

• Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of TechXcelence or its affiliates, partners, suppliers, or the licensors of the website.

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RETURN AND REFUND POLICY

Thank you for shopping at TechXcelence. We appreciate your support and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products. By placing an order or making a purchase at TechXcelence, you agree to the terms set forth below along with TechXcelence's Privacy Policy.

If, for any reason, you are not completely satisfied with any product or service we provide, please contact us. We will work with you to resolve the issue, which may include offering a replacement, repair, or refund. All returns and refunds are subject to our return policy conditions, including the requirement to provide proof of purchase and ensure that the product is returned in its original condition and packaging. For more details, please refer to our comprehensive Returns and Refund Policy.

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SHIPPING TERMS

At TechXcelence, we strive to provide a seamless and transparent shipping experience for our customers. Below are the details of our shipping policy, including costs, delivery times, and additional services:

Shipping Range

• Countries: We currently ship to the United States.
• Future Expansion: We are considering expanding to additional regions in the future.

Shipping Costs

We offer three shipping options to cater to your needs:

• Free Shipping
  Cost: $0.00 USD
  Total Delivery Time: 7–11 business days
  Processing Time: 0–2 days
  Transit Time: 7–9 business days

• Insured Shipping + Skip the Line (Process My Order First)
  Cost: $4.95 USD
  Total Delivery Time: 6–10 business days
  Processing Time: 0–2 days
  Transit Time: 6–8 business days

• Priority Express Shipping
  Cost: $9.95 USD
  Total Delivery Time: 5–9 business days
  Processing Time: 0–2 days
  Transit Time: 5–7 business days

Shipping Process

• Couriers Used: We rely on trusted courier services, including DHL and FedEx.
• Insured Shipments: All shipments are insured. In case of loss or damage during transit, contact our customer service team for resolution.
• Eco-Friendly Packaging: We prioritize sustainable materials to minimize our environmental footprint.

Tracking Instructions

• After your purchase, you will receive an email with tracking details, including the shipping company and tracking number.
• Use our website’s tracking portal to monitor your order status.
• Our customer service team is available to answer any questions about your order’s tracking.

Missing Items Procedure

• If you receive an incomplete order, please contact us at support@techxcelence.com within 7 days of receiving your package.
• We will address the issue promptly, either by sending a replacement item or issuing a refund.

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PAYMENT TERMS

At TechXcelence, we prioritize your safety and convenience when it comes to payments. We offer a variety of secure payment options to meet your needs while complying with applicable legislation in the countries we operate in.

Payment Methods

• Credit/Debit Cards
  We accept Visa, MasterCard, and American Express for quick and secure payments. During checkout, simply select "Credit/Debit Card," enter your card details, and verify through your bank's security procedures (e.g., 3D Secure). Once processed, you will receive an email confirmation with your order details.

• PayPal
  For fast and secure transactions, PayPal is available as a payment option. Select "PayPal" at checkout, log in to your account, and confirm the payment. You will then be redirected to our site with an order confirmation.

• Apple Pay & Google Pay
  Mobile payments are supported through Apple Pay and Google Pay for your convenience. Select your preferred option during checkout, authenticate the payment on your device, and receive instant confirmation of your transaction.

• Shop Pay
  Shop Pay provides a secure and fast checkout experience by saving your payment details for future purchases. Choose Shop Pay during checkout, follow the prompts provided, and confirm your transaction with one tap.

Security and Protection

Your security is our top priority. All transactions are encrypted to ensure your privacy and protection. Our website is regularly monitored and updated to meet the latest security standards and regulatory requirements. For any payment-related questions or assistance, feel free to contact our support team.

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TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or TechXcelence. TechXcelence may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement.

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YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to TechXcelence with respect to the website shall remain the sole and exclusive property of TechXcelence. TechXcelence shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

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YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions. We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used.

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LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by TechXcelence. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect.

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COOKIES

TechXcelence uses cookies to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website, although they are non-essential to its use. Without these cookies, certain functionalities, such as videos, may become unavailable, and you may need to enter your login details each time you visit, as we won’t be able to remember your previous login. Most web browsers can be set to disable cookies; however, disabling them may affect your ability to access some features of our website. We never store personally identifiable information in cookies.

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CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that TechXcelence may stop (permanently or temporarily) providing the service (or any features within the service) at its sole discretion, without prior notice to you. You may stop using the service at any time without specifically informing us. If TechXcelence disables access to your account, you may be prevented from accessing your account details or any files or materials contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the modification date below.

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MODIFICATIONS TO OUR WEBSITE

TechXcelence reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service connected to it, with or without notice and without liability to you.

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UPDATES TO OUR WEBSITE

TechXcelence may provide enhancements or improvements to the features and functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates"). Updates may modify or delete certain features and functionalities of the website. You agree that TechXcelence has no obligation to provide any Updates or to continue enabling any particular features and functionalities.

All Updates will be deemed an integral part of the website and subject to the terms and conditions of this Agreement.

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THIRD-PARTY SERVICES

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that TechXcelence is not responsible for any Third-Party Services, including their accuracy, completeness, legality, decency, or quality. TechXcelence does not assume any liability or responsibility for any Third-Party Services.

Third-Party Services and links are provided solely as a convenience to you, and you access and use them at your own risk and subject to the terms and conditions of those third parties.

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CONTACT INFORMATION